FAQ
Popular Questions

1. How is my registration confirmed?

  • After completing registration, you will be routed to a confirmation page that will allow you to add the event to your calendar, print a receipt, edit your registration, as well as view a map and directions. In addition, you will receive a confirmation email with your registration information.

2. Is there an age restriction?

Yes , this event is for ages 21+ only, please bring a valid ID.

3. What kind of accessibility arrangements are available?

Please contact us at 805-600-2999 or email us at info@macemediagroup.com for further assistance.

4. Are pets, or service animals permitted?

Service animals are permitted ONLY with the proper certification and/or paperwork. Other animals are not allowed on the convention/venue premises.

5. Can I see what sessions will be presented before I arrive on site?

Yes. The program for the Extraction Expo West events is regularly updated online, please refer to our upcoming event Agenda.

*Note: All speaker sessions are subject to change without notice*

6. Are the presentations from the seminars available after the show?

Yes, however, there is a charge. All videos will be available on our Conference Cast channel about 14 days after the conference. We encourage you to look through our channel for videos of any previous conferences… There’s some great info there.

7. What accommodations do you provide?

MACE Media Group does not accommodate for travel and lodging. However, we do recommend our discounted room block through our preferred hotel partner Hilton Los Angeles Airport.

8. How can my organization become a conference sponsor?

Sponsorship opportunities are limited, so act today. To become a sponsor and for more information, please contact info@macemediagroup.com or call us at 805-600-2999.

9. Can I advertise in the conference sessions/rooms?

Yes. Each conference session can be sponsored by YOUR company. Chair-drops, conference room banners, note-pad sponsorships, and much more are available to help promote your company throughout the entire conference. Please contact info@macemediagroup.com to make arrangements.

10. What is the attendee cancellation policy for the conference?

Attendee ticket refunds are available up to forty-five days before the official first day of the Show (“Refund Deadline”). Requests for a refund must be submitted by the Refund Deadline. The service charge for processing a refund is $25.00 (or the equivalent in another currency at the time pre-show registration is opened), in addition to any amounts already paid.

Refunds are unavailable any time after the expiration of the Refund Deadline without documented bereavement, military leave, or medical leave.

11. Is soliciting permitted?

Soliciting of exhibitors or other attendees is strictly prohibited. Such violation may result in the attendee being removed from the event and barred from returning without refund of their registration fee.

12. My question is not listed here. Whom do I contact?

Please contact us at 805-600-2999 or email us at info@macemediagroup.com for further assistance.

Didn’t find what you were looking for?

Contact us here and it goes directly to top management.

Support center
Still Need Help?

Contact any of our departments directly via the numbers down below or email info@extractionexpo.net. Thanks!

Event Management

Main line: 805-600-2999
Direct: (805) 399-4783
Heidi Sewell
Direct: (805) 399-4780
Celeste Miranda
Direct Line is: (805) 399-2485

Booth Sales

Main line: 805-600-2999
Celeste Miranda
Direct: (805) 399-2485
Bradford Burgess
Direct: (805) 321-0031

Speaker Assignment

Direct line: 805-600-2999
Celeste Miranda
Direct: (805) 399-2485